Customer Support &
Downloads
Our solutions and support have become invaluable for successful everyday farm
management, regardless of enterprise or farm type.
For customers wanting to download an update, please scroll down to select the relevant product page from the list below.
Online software support
Here you will find product downloads, how-to videos, FAQs and useful documentation. Let’s get started and choose a product:
Looking after our customers
We focus on people just like you. Unlike other software companies we have a dedicated, farm-focused support team with a genuine interest in your business success. We stand shoulder to shoulder with customers, proudly supporting their business growth and helping them get the most out of their investment.
UK telephone and online support
We all learn in different ways! Contact our experienced support team via telephone, email or live chat. We have a wealth of support and training resources available to you.
Dedicated and knowledgeable team
We don’t outsource our support to a script reading call centre. We have an experienced team here in the UK providing first-class customer care.
Software and hardware support
Our system engineers are on-hand to support and connect businesses across the UK, with hardware and software packages tailored to your requirements.
Hardware support
Get the assurance you need to stay up and running. We can help you whenever you have a problem with your computer or need to ask a question. We act as your IT support team and can offer a range of features you value most to ensure you’re receiving the cover you need.
Training & Knowledge hub
We offer a range of software training options designed to be tailored to your needs and delivered by our dedicated and knowledgeable team, many of whom have agricultural backgrounds and an understanding of legislative and record keeping requirements impacting businesses in this industry.
Can’t find the answer?
Contact our team of experts for help
Email us with your problem, and we will get back to you as soon as we can.
Offices
Visit one of our locations around the UK:
Ross-on-Wye
Norfolk
Farmplan is an agent of Plaid Financial Ltd., an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number: 804718). Plaid provides you with regulated account information services through Farmplan as its agent.