Computer Support Service
If you choose Farmplan PC Support we can help you whenever you have a problem with your computer or need to ask a question.
Computer Support Service
We act as your IT support team. Whatever your computer query we are here to help.
Choosing hardware equipment and support from Farmplan means that, in the event of equipment problems or failure, you can contact our UK based team of hardware specialists. Our aim is to get your equipment operating properly.
We solve 80% of problems with a single call.
Subscribers to our computer support service can benefit from the following:
| Premier Care 1 year | Telephone support Suitable for 3rd party hardware. tablets, mobile devices after 12 months | No support Return to supplier warranty only | |
|---|---|---|---|
| Price | £140 | £71 | |
| Telephone helpdesk support: Provided by Farmplan engineers | ✔ | ✔ | x |
| Remote desktop support Provided by Farmplan engineers | ✔ | ✔ | x |
| Repair of machine:- Labour, parts, carriage, reinstallation, commissioning, data recovery if possible | ✔ | x | x |
| Windows operating system restoration | ✔ | x | x |
| Commissioning new hardware: Microsoft ID, Farmplan software, MS software, AV software | ✔ | x | £65 |
| Data transfer from existing hardware:- Documents, music, pictures, emails, contacts, calendars, program data | ✔ | £75 | £75 |
| Collection of existing hardware | ✔ | £25 | £25 |
| Return of existing hardware | ✔ | £25 | £25 |
| Dispose safely of existing hardware | ✔ | £55 | £55 |
| Hardware data wipe & return | ✔ | £75 | £75 |
| Delivery of new machine (excluding monitor) | £25 | £25 | £25 |
| Anti-virus (1 year) | £34 | £58 | £58 |