Support services you can rely on
When you buy from Farmplan, you get more than just the software…
Farmers who use Farmplan, stay with Farmplan. For nearly 50 years, our team of
dedicated farming experts have proudly supported farmers with the most
comprehensive and trusted farm management software solutions.
The COVID-19 pandemic brought about a huge change for all of us, yet our services have remained uninterrupted throughout the last year. Check out our stats below to find out how we have strived to ensure you receive the best customer support possible regardless of the current climate.
However you prefer to receive your support, we provide the highest level of customer service through a variety of channels
We switched from the office to home overnight in March 2020, and we are proud that our Support service to our customers has remained uninterrupted.
We love how quickly queries can be resolved for our customers over live chat! Our dedicated, knowledgeable support team are on-hand to help you via phone, email and live chat.
Fed up with sitting on-hold? We are proud that our queue times are just 46 seconds on average during the pandemic, meaning you get through to our Support team in a quick and efficient manner.
We resolve issues quickly, but we go at your pace. We have 25 Customer Support Advisors here at Farmplan, and they have spent an average of 10.5 minutes on each call during the pandemic.
Our values define who we are
Farmplan empowers farmers to make decisions with assurance and clarity.
Delivering software you can trust that’s built specifically for farmers from the ground up. Giving you complete control of your business, remaining fully compliant and staying one step ahead from a proactive rather than reactive approach.
Farmplan is with you every step of the way.
We listen, empathise and respond when the going gets tough because we recognise our customers are our most precious asset. Unlike other software companies we have a dedicated farm-focused, UK based support team with a genuine interest in your business success.
Farmplan ensures farmers are better equipped to succeed in an increasingly complex world.
We develop our products to ensure that they are designed and delivered to fulfill the needs of our customers, now and into the future. We invest in technology and work hard to improve quantity and enhance solutions to help you grow your business.
Farmplan understands your business demands like no other.
Our unique blend of people, knowledge and technology have supported the needs of every farm, no matter the size or complexity. With our knowledge and expertise, we help farms enhance visibility on business performance and connectivity of the entire supply chain.
Farmplan create greater opportunity through strong leadership.
As part of Proagrica and LNRS we are industry innovators with the skills and know-how to apply effective solutions to challenging tasks. By operating independently from the supply chain, we deliver beyond customer expectations, acting with integrity to do the right thing by farmers in a way you can trust.
We put ‘farming first’
We guide our customers through an increasingly complex business landscape
to ensure they remain truly connected and fully compliant.
Farmplan is the preferred choice for today’s farmers with 95% of our
customers staying with us for over 10 years. It’s what we call ‘Farming First’,
listening to our customers, meeting them face-to-face and helping them
focus on long term success.
We’re always on hand to help. Find out more by submitting your details below, ringing us, or using the live chat option on any of our webpages and find out how our customer support service is the right choice for you.