Working for Farmplan

Supporting farming like no other

We’ve been working within the farming sector for over 50 years and we’re proud to say our customers stay with us year on year, in fact we are able to consistently report a 95% retention rate.

We pride ourselves on offering reliable software solutions which are often referred to as the ‘industry standard’. Plus we’re always developing and investing in our solutions but most of all our success is down to the knowledge, dedication and commitment of our team.

Would you like to work for Farmplan?

Our team live our values every day, read more about how we work with our customers and put Farming First in our short video.

Would you like to work for Farmplan? Our current vacancies are below.

Simply click on the link and apply via our online portal. We look forward to hearing from you.

Current vacancies

Role title: Customer Service Advisor

Location: Remote

About our Team:

You will be joining our UK team of 17, which includes customer service advisors and team leaders.  The team are collaborative, professional, and dedicated to providing first class customer support through different mediums, including telephone, email, and live chat.  Our solutions provide comprehensive farm management and financial software for our wide range of customers across the UK, who trust our software services team to help them succeed.

About the job:

You will be dealing directly with our customers, to provide product support ranging from functionality type enquiries, training scenarios and software licensing. 

You will need to be able to combine excellent customer service, with great organisational skills and be an enthusiastic team player, you will be expected to work hard, push the boundaries and take responsibility to delight our customers. You will have plenty of opportunities to learn things that are not listed in this job description, but we’ve done our best to describe below what is involved in this role. 

You’ll be responsible for: 

  • Providing multi-channel support and advice to resolve customer queries via phone, email and chat. 
  • Investigating and troubleshooting issues across a variety of software products. 
  • Setting up screen share sessions in order to troubleshoot more complex issues. 
  • Logging all interactions on in house CRM system. 
  • Gaining detailed knowledge of our products, brand and customer base. 

Qualifications: 

  • Demonstrate commercial awareness, with excellent listening skills when engaging with our customers to fully understand their needs and wants 
  • Good computer skills, with an analytical and organised approach to problem solving. 
  • Be passionate about delivering excellent customer service. 
  • Have strong numerical, written, and oral communication skills. 
  • An ability to interact positively with customers at all levels. 
  • Have fine attention to detail and good time management skills. 
  • Be prepared to travel within the UK to visit our other offices, attend events and carry out customer training as required. 

To apply please email your cover letter and CV to Helen Davies at helen.davies@proagrica.com or call 01594 545011 for an informal discussion.