CASE STUDY
Intuitive software with excellent customer service
H Snelson & Son Ltd were early adopters of Farmplan Business Cloud. They were keen to comply with MTD regulations and identified Business Cloud as the right software for the job. They already had a longstanding relationship with Farmplan as active Gatekeeper users, and therefore felt reassured that we would support them on their transition to digital VAT.
Here, Andrew Nicholls of H Snelson & Son Ltd talks about Farmplan Business Cloud, Gatekeeper and his experience of the Farmplan team.
Farmplan Business Cloud
“Managing VAT digitally was a real learning curve for us. We wanted to get ahead of the game and ensure we were ready before the HMRC deadline, and so we invested in Farmplan Business Cloud. We had received such tremendous support from Farmplan over the years that we knew they’d make the move to digital VAT as pain-free as possible. Sure enough, the tutorial was very good, in fact everyone is very good with lots of patience, which is a wonderful asset. I cannot speak highly enough of the support we have received from the Farmplan team.
“Farmplan Business Cloud is a very clever program. It automatically prompts you to complete certain actions, so you know you’re doing it correctly and at the right time. We have found it to be user friendly, and we’re now working more proactively to simplify our farm accounts. For example, we can now easily put our invoices through the system rather than uploading them in bulk every quarter. This approach really takes the pressure off the team.
Even though the software is easy to use, this way of managing our accounts is very different for us, but help is always on-hand. The speed at which the Farmplan support team answers the phone is another big plus point! Farmplan has always been good at looking after existing customers – you don’t feel abandoned once you start using the software, and I personally wouldn’t go anywhere else.
Gatekeeper
“Gatekeeper is a superb program; we’re really impressed with it. We wanted to get the most out of Gatekeeper and so it was important for us to make use of the training programs and support resources available from Farmplan. We have completed a number of training sessions and we’re confident we’re getting maximum value from the software. It’s ideal for all agricultural activities, but the mapping functionality really must be seen to be believed!
“Mapping is my passion and Gatekeeper has the best mapping program I have ever seen. Other mapping tools are alright, but Farmplan is better; the things we can do with Gatekeeper are so impressive.”
Farmplan Business Cloud is a very clever program. It automatically prompts you to complete certain actions, so you know you’re doing it correctly and at the right time. We have found it to be user friendly, and we’re now working more proactively to simplify our farm accounts.
Mapping is my passion and Gatekeeper has the best mapping program I have ever seen. Other mapping tools are alright, but Farmplan is better; the things we can do with Gatekeeper are so impressive.
75%
of Farmplan customers use more than one of our products, including H Snelson & Sons Ltd