Supporting farming like no other

We’ve been working within the farming sector for nearly 50 years and we’re proud to say our customers stay with us year on year, in fact we are able to consistently report a 95% retention rate. We pride ourselves on offering reliable software solutions which are often referred to as the ‘industry standard’. Plus we’re always developing and investing in our solutions but most of all our success is down to the knowledge, dedication and commitment of our team.

Current vacancies

Role title: Customer Services Advisor

Location: Hybrid -Herefordshire/Norfolk

About the job:

You will be dealing directly with our customers, to provide product support ranging from functionality type enquiries, training scenarios and software licensing. 

You will need to be able to combine excellent customer service, with great organisational skills and be an enthusiastic team player, you will be expected to work hard, push the boundaries and take responsibility to delight our customers. You will have plenty of opportunities to learn things that are not listed in this job description, but we’ve done our best to describe below what is involved in this role. 

You’ll be responsible for:

• Providing multi-channel support and advice to resolve customer queries via phone, email and chat. 
• Investigating and troubleshooting issues across a variety of software products. 
• Setting up screen share sessions in order to troubleshoot more complex issues. 
• Logging all interactions on in house CRM system. 
• Gaining detailed knowledge of our products, brand and customer base. 

Qualifications: 

• Demonstrate commercial awareness, with excellent listening skills when engaging with our customers to fully understand their needs and wants.
• Good computer skills, with an analytical and organised approach to problem solving. 
• Be passionate about delivering excellent customer service. 
• Have strong numerical, written, and oral communication skills. 
• An ability to interact positively with customers at all levels. 
• Have fine attention to detail and good time management skills. 
• Be prepared to travel within the UK to visit our other offices, attend events and carry out customer training as required. 

Role title: Sales Consultant

Location: Hybrid, home/Ross on Wye, Herefordshire

Job Description

To support this mission, we are looking for a dedicated sales professional to join our existing team to support our commercial strategy and drive revenue. Based in Ross on Wye at Proagrica’s Alton House Office., the applicant will work alongside other colleagues on a hybrid working model and will report into to the sales manager. Diversity in our team is of great importance and we seek the right individual who is looking to either start or advance their career as part of a dynamic and exciting business that has long term strategic growth plans.

About the job:

Reporting to the Sales Manager, the recruit will be working alongside a team of telesales executives who are responsible for selling to new and existing customers across the Farmplan software solutions portfolio. The recruit will also be expected to take a hands-on approach with selling and be a key and active member of the sales team.

Responsibilities

• Actively engaging with new and existing sales prospects; preparing quotes, accepting orders and closing sales.
• Responding to inbound customer contact.
• Supporting our customer migration projects.
• Supporting and drive new, upsell and cross-sell opportunities across the team.
• Working across departments including product development, customer success and marketing to align and support departments.
• Gaining a deep knowledge of the Farmplan software solutions.
• Learning and articulate the business and commercial strategies.
• Being responsible for individual reporting.
• Compiling progress reports, reporting on statistics, and using data to track and monitor progression towards targets.
• Identifying and raise needs and requirements.
• Working with the sales manager to create and work through a development, progression and career plan.
• Providing feedback

Requirements

• Must be customer focussed.
• Enthusiastic and bring a high output, quality work ethic.
• Have a desire to succeed.
• Be highly motivated and be able to motivate others.
• Knowledge of agriculture/keenness to learn the sector.
• CRM management skills to drive sales processes and reporting.
• Interpersonal and team working skills.
• Demonstrate best practice and lead by example.
• Proven sales skills.
• A drive for sales and putting the customer first.
• Full-time position on a hybrid working model.
• Be able to travel and support the sales operation at shows and conferences.

Role title: Sales Consultant

Location: Hybrid, home/Ross on Wye, Herefordshire

Job Description

To support this mission, we are looking for a dedicated sales professional to join our existing team to support our commercial strategy and drive revenue. Based in Ross on Wye at Proagrica’s Alton House Office., the applicant will work alongside other colleagues on a hybrid working model and will report into to the sales manager. Diversity in our team is of great importance and we seek the right individual who is looking to either start or advance their career as part of a dynamic and exciting business that has long term strategic growth plans.

About the job:

Reporting to the Sales Manager, the recruit will be working alongside a team of telesales executives who are responsible for selling to new and existing customers across the Farmplan software solutions portfolio. The recruit will also be expected to take a hands-on approach with selling and be a key and active member of the sales team.

Responsibilities

• Actively engaging with new and existing sales prospects; preparing quotes, accepting orders and closing sales.
• Responding to inbound customer contact.
• Supporting our customer migration projects.
• Supporting and drive new, upsell and cross-sell opportunities across the team.
• Working across departments including product development, customer success and marketing to align and support departments.
• Gaining a deep knowledge of the Farmplan software solutions.
• Learning and articulate the business and commercial strategies.
• Being responsible for individual reporting.
• Compiling progress reports, reporting on statistics, and using data to track and monitor progression towards targets.
• Identifying and raise needs and requirements.
• Working with the sales manager to create and work through a development, progression and career plan.
• Providing feedback

Requirements

• Must be customer focussed.
• Enthusiastic and bring a high output, quality work ethic.
• Have a desire to succeed.
• Be highly motivated and be able to motivate others.
• Knowledge of agriculture/keenness to learn the sector.
• CRM management skills to drive sales processes and reporting.
• Interpersonal and team working skills.
• Demonstrate best practice and lead by example.
• Proven sales skills.
• A drive for sales and putting the customer first.
• Full-time position on a hybrid working model.
• Be able to travel and support the sales operation at shows and conferences.

We know farming like no other

Farmers who use Farmplan, stay with Farmplan. For 50 years, our team of
dedicated farming experts have proudly supported farmers with the most
comprehensive and trusted farm management software solutions.

Farmplan is owned by LNRS and is part of Proagrica, the global brand representing its
agricultural portfolio. Proagrica provides critical decision-support to the global agriculture
industry by delivering high value insight and data, trusted workflow tools, proven
integration technology and effective channels-to-market.

Our values define who we are

Confidence

Farmplan empowers farmers to make decisions with assurance and clarity.

Delivering software you can trust that’s built specifically for farmers from the ground up. Giving you complete control of your business, remaining fully compliant and staying one step ahead from a proactive rather than reactive approach.

Supportive

Farmplan is with you every step of the way.

We listen, empathise and respond when the going gets tough because we recognise our customers are our most precious asset. Unlike other software companies we have a dedicated farm-focused, UK based support team with a genuine interest in your business success.

Future-focused

Farmplan ensures farmers are better equipped to succeed in an increasingly complex world.

We develop our products to ensure that they are designed and delivered to fulfill the needs of our customers, now and into the future. We invest in technology and work hard to improve quantity and enhance solutions to help you grow your business.

Expertise

Farmplan understands your business demands like no other.

Our unique blend of people, knowledge and technology have supported the needs of every farm, no matter the size or complexity. With our knowledge and expertise, we help farms enhance visibility on business performance and connectivity of the entire supply chain.

Integrity

Farmplan create greater opportunity through strong leadership.

As part of Proagrica and LNRS we are industry innovators with the skills and know-how to apply effective solutions to challenging tasks. By operating independently from the supply chain, we deliver beyond customer expectations, acting with integrity to do the right thing by farmers in a way you can trust.

We put ‘farming first’

We guide our customers through an increasingly complex business landscape
to ensure they remain truly connected and fully compliant.

Farmplan is the preferred choice for today’s farmers with 95% of our
customers staying with us for over 10 years. It’s what we call ‘Farming First’,
listening to our customers, meeting them face-to-face and helping them
focus on long term success.

Watch our customer stories

These short stories demonstrate the value we can bring to farming businesses and our
genuine desire to help improve productivity, profitability and sustainability whilst
creating a better, everyday life for our customers.

“Farmplan gives me the tools to really evaluate our enterprise performance and adjust for the future.”

Helping farmers succeed in an increasingly complex business landscape.

At Farmplan, we focus on farmers like Esther and develop our products to meet the growing demands and complexity of an evolving industry.

Making sure our farming software tools are designed and delivered to fulfil the needs of our customers, now and into the future. For example, we are investing in cloud based technology so record keeping can be done anytime, anywhere.

“Farmplan software and support gives me valuable time back to be out on farm.”

We’re with you every step of the way..

At Farmplan we focus on people like Henry. Unlike other software companies we have a dedicated, farm-focused support team with a genuine interest in your business success.

We stand shoulder to shoulder with customers, proudly supporting their business well-being and helping them get the most our of their investment.

“I can clearly see the health of my business and make decisions with confidence.”

Farmplan empowers farmers to make decisions with assurance and clarity.

At Farmplan we focus on people like Mark. Our extensive range of farming tool provide the essential insight & legislative record keeping he demands to drive efficiency and negotiate change with confidence.

Farmplan is the preferred choice for today’s farmers with 95% of our customers staying with us for over 10 years. It’s what we call ‘Farming First’, listening to farmers like Mark, meeting them face-to-face and helping them focus on long term success.

We put “Farming First”

Many of today’s Farmplan team have first-hand farming experience as they continue to run or support their own farms whilst sharing priceless advice that help farmers have the confidence to maintain a thriving farm business today, tomorrow and into the future.

Farmplan is the preferred choice for today’s farmers with 95% of our customers staying with us for over 10 years. It’s what we call ‘Farming First’, listening to farmers like Mark, meeting them face-to-face and helping them focus on long term success.

“The difference with Farmplan is that it’s very farm focused and they know farming.”

Farmplan are the industry leading software specialists and understand your business demands like no other

For Farmplan, supporting Farmers like Rachel and their business has been our first and last priority for nearly 50 years. Providing the tools, advice and software to help them stay fully compliant and confident to maintain a thriving farm business. With a first rate level of expertise we can support the needs of every farm, no matter the size or complexity.