Customer Support Advisor, Farmplan – Norfolk / Herefordshire

Farmplan is the UK’s leading supplier of software for the rural and agricultural sector. We provide industry leading software to help farms, estates and rural businesses meet compliance requirements, together with vital performance and financial information.

Our core products focus on Financial, Crop and Livestock management and our customers benefit from our highly regarded support and training services provided by our experienced and committed software services team operating across the country.

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Job Purpose:

We are looking for a motivated and enthusiastic individual to join our Software Services team based at either our Hethersett or Ross on Wye office. As a Support Adviser you will be responsible for supporting and training our large and varied customer base via phone and email, as well as being involved in data investigation and other web based support and training activities. Opportunity exists to expand your involvement in our training activities providing face to face training either on-site or small group events.

This is an exciting opportunity for someone with a passion for agriculture and customer care to join a busy, professional team in an exciting, growing industry. We are passionate about the service we provide to our customers and pride ourselves on our high customer retention rates.

This role requires attention to detail, excellent communication and relationship building skills together with the desire to learn and bring new ideas to help us to continue to deliver first-class support and training to our customers

Key Accountabilities/Responsibilities:

To become fully conversant and specialise in at least two of our product ranges; crop recording and financial or livestock (depending on individual experience and knowledge). Full product training will be provided to ensure necessary knowledge and skills are developed.

To answer customer queries in a friendly but professional manner.

To work alongside our training department, carrying out customer onsite and online training as required.

Key Skills Required:

  • Self-motivated, efficient and ability to work independently as well as part of a team
  • Ability to work under pressure and with good time management skills
  • Strong customer service ethos and a passion for customer satisfaction
  • High standard of IT skills
  • Excellent communication skills
  • Experience and interest in agriculture; especially arable farming technology an advantage but not essential as full training will be given.
  • Understanding of financial book-keeping principles and reporting an advantage but not essential as full training will be given.
  • Willingness to travel within UK


Reed Business Information

At Reed Business Information we provide information and online data services to business professionals worldwide. Customers have access to our high-value industry data, analytics, information and tools. Our strong global brands hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day. RBI people are driven by an environment focussed on innovation, passion for our products, and collaboration, where working in an agile manner is par for the course. RBI is part of RELX, a leading global provider of data, information and solutions for professional customers.

RBI General Benefits Package:
Competitive Salaries
Group Pension Scheme
29 Days Holiday
Paid Charity Days – 2 days per year
Save As You Earn Share Scheme (SAYE)

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