PC Support

If you choose Farmplan PC Support we can help you whenever you have a problem with your computer or need to ask a question. We act as your IT support team. Just some examples of the things we can help with include: fixing a computer if there is a problem; setting up a wireless router; configuring automated back-up of data held on the computer; setting emails up so that they arrive in Microsoft Outlook; providing general computer help or advice and more! Whatever your computer query we are here to help.

Choosing hardware equipment and support from Farmplan means that, in the event of equipment problems or failure, our UK based team of hardware specialists are here to help. Our aim is to get your equipment operating properly. We solve 80% of problems with a single call. Access to hardware support is easy. Simply call 01594 545033 or send us an email at pcsupport@farmplan.co.uk.

Hardware Systems Care is included for an initial period with many of our hardware product sales. If you have not purchased hardware from us, but are interested in support for your computer hardware, please contact us. The Premier service is an enhanced Hardware Systems Care service.

 

Subscribers to our computer support service can benefit from the following:

Computer Support Service
PC & laptops -Standard
Premier Care - PC only
Premier Care - PC only
Period of contract from date of purchase 1 year 1 year 2 years
Telephone Helpdesk Support:Access to a UK based systems support team. Ideal for those 'how do I?' questions, or if you are experiencing a problem with your operating system or Microsoft Software. Yes Yes Yes
Installation of Computer Equipment:Your new system will be installed with the operating system and all your current Farmplan programmes. Yes Yes Yes
Hardware Breakdown:Replacement of faulty components, parts and labour included. Return to manufacturer Farmplan fix - 48 hour turn around** Farmplan fix - 48 hour turn around*
Operating Systems Restoration:If required, we will arrange to collect your computer and restore your operating system, drivers and any Farmplan software supplied. No Yes yes
Full Data transfer:If you are replacing an old computer we can arrange its collection and transfer all your Farmplan data plus Microsoft documents to your new Farmplan computer. Option Option Yes
Remote Trouble Shooting:Log-in Service. Requires broadband connection between your computer and the internet. Option Yes Yes
Carriage Charges Included:Cost of carriage and arrangement of collection/delivery of your PC. No Yes Yes
Anti-Virus & Firewall Software:Anto-Virus protection and telephone support to help protect your computer and files from the risk of infection and hackers. One year contract. Option Yes Yes
Cost of Contract: Included with PC or laptop Ask for details** Ask for details**

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*Average turnaround time
**The Premier Contract may only be purchased at the same time as your new PC. To extend an existing Premier contract, terms and prices differ. Please contact a member of our team.